Wholesale Policy
We welcome partnerships with retailers, resellers, and businesses who share our passion for quality products.
Our wholesale program is designed to offer competitive pricing, efficient processing, and dedicated support.
1. Minimum Order Requirement
Q: What is the minimum amount required for each wholesale order?
A: All wholesale orders are subject to a minimum purchase requirement of $500 CAD per transaction. Orders below this amount will not be processed
2. Order Modification Policy
Q: Within how many hours must order changes or modifications be requested after placing an order?
A: To ensure timely processing, any requests to change or modify an order must be submitted to our customer service team within 24 hours of the order placement. Requests made after this period may not be accommodated.
3. Order Processing
Q: How many business days does it typically take to process an order?
A: Orders will be processed within 2 to 3 business days. Once an order is placed, it will be sent to our warehouse for inventory verification. If the items are in stock, the warehouse will begin packing your order.
4. Shipping
Q: Does Surprise Chain offer shipping services? If not, what options are available for arranging shipment?
A: Currently, we do not offer shipping. All orders must be picked up from our Scarborough warehouse.
If you require shipping, you may arrange a third-party shipping company. You can send us the shipping label, and we will attach it to the package for you.
Shipping Pickup Location:
Unit 4, 3290 Midland Ave, Scarborough, ON M1V 3Z9
5. Pickup Time & Location
Q: Where and when can wholesale orders be picked up? Must the pickup time be scheduled in advance?
A: Kindly inform us in advance prior to your arrival for order pickup.
Please note that pickups are strictly limited to our designated warehouse operating hours.
Warehouse Operating Hours:
Monday to Friday: 2:00 PM – 7:00 PM
Saturday & Sunday: 12:00 PM – 6:00 PM
Pickup Location:
Unit 137, 70 Silver Star Blvd, Scarborough, ON M1V 5E6, Canada
6. Payment
Q: What is the payment process after an order is confirmed? What happens if payment is not made within 48 hours?
Once your order is confirmed, a secure payment link will be sent to your registered email address. You may complete the payment using a Visa or MasterCard credit card.
Please ensure that payment is made within 48 hours of receiving the payment link. Once payment has been successfully processed, a confirmation notice will be issued, and you may then proceed with the pickup of your order.
Failure to complete payment within the designated timeframe will result in automatic cancellation of the order.
Should you prefer to make payment at the time of pickup, please notify us within the 48-hour payment window. On-site payment at the warehouse may be made via Visa, MasterCard, or cash.
7. Out of Stock Items
Q: How is product availability determined, and what happens if an item in your order is out of stock?
All products are offered on a first-come, first-served basis. Availability is determined by the real-time stock status displayed on the product listing at www.surprise-chain.com.
In the event that any items in your order are out of stock, we will notify you promptly and provide a revised order summary reflecting the items currently available for fulfillment.
8. Exchange & Refund Policy
Q: Are refunds accepted? What should you do if a product box arrives damaged?
All sales are final. Refunds will not be issued under any circumstances.
In the event that a product box is received in damaged condition, an exchange will be offered for the same item. If the item is no longer in stock, a store credit will be issued, which may be applied toward a future purchase.
Please note that some products may have their sealed packages opened due to customs inspection. The blind boxes themselves remain in good condition and are not affected.
Please contact us within 3 days of receiving your order to initiate an exchange request. All exchanges are subject to inspection and approval.
Apply for a Wholesale Account
Submit a wholesale application to get started.
Once approved, you'll gain access to exclusive pricing, bulk ordering, and other wholesale benefits.
